We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We use return email addresses to answer the email we receive, and to communicate your order status. Your information is not shared with outside parties and will only be used by us to contact you.
Measurement & Design Policy
Designs provided by Mei Kitchens are based on measurements submitted by the customer. Customers are solely responsible for the accuracy of all measurements and information. We recommend that your installer measure and check your design before you order. Make sure your order is correct by checking and double-checking the measurements and the order.
Mei Kitchens is not responsible for design errors based upon inaccurate measurements, inadequate information or customer errors and omissions.
Any items requiring return or exchange will be handled according to Mei Kitchens Return Policy, subject to a 15% processing fee, and all shipping and handling fees will be at the customer’s expense.
Mei Kitchens recommends customers to provide photographs of their existing kitchen to help with the design process.
Order Acceptance Policy
All orders are subject to acceptance by Mei Kitchens upon review of the order. Mei Kitchens reserves the right to cancel any order, without penalty, until such approval is given by Mei Kitchens.
Any changes to an order made within 24 hours from the time of sale may be done without any fees.
Any changes to an order made after 48 hours from the time of sale up until the time of shipping will be subject to a 15% restocking fee.
Any changes for additional product may affect the original shipping date and shipping cost.
For any product to be returned within 60 days from the time of delivery and be in good condition and in the original packaging.
All returned product is subject to a 15% restocking fee and associated shipping charges.
Returned samples will be fully refunded including original shipping if an order is placed.
All eligible refunds will be processed within 5 Business Days after receipt of returned items.
All customized products are final sale. We cannot accept returns or exchanges on any custom color doors, door frames, panels. This includes the following styles: Wood Veneer Zabrano, Bamboo, Wood Veneer Teck, Wood Veneer Great Oak, Light Zebrano, Wood Veneer Natural Oak, and Wood Veneer Ebony. Aluminum glass doors are also not returnable.
All liquidation sales products are final and cannot be returned for an exchange or refund. These products are from our manufacture closeout line. All cabinet doors on sale are brand new, but are sold as is. There is no guarantee on color match or product warranty. Items that are damaged during shipping will be replaced upon availability.
An order may be cancelled within 48 hours from the time of sale without any fees.
After 48 hours from the time of sale, but before shipping all orders will be subject to a 15% restocking fee for cancellation.
After an order has been shipped from out warehouse until the time of delivery if an order is cancelled it will be subject to a 15% restocking fee and roundtrip shipping fees. Due to nature of our contemporary line, after 24 hours of order being placed, entire of order having Wood Veneer, 3D texture, Gloss, Gloss Wavy cannot be cancenled.
All orders will be shipped to the shipping address listed on the order in the ship to section unless agreed upon in writing prior to shipping.
After an order has been shipped if a customer would like the order sent to a different address he or she will be responsible re-consignment fees.
All customers will be notified of an estimated shipping time frame when an order is placed and notified prior to shipping of the specific shipping date via his or her preferred method of contact.
After an order has shipped if a customer wants to change his or her delivery date he or she will be responsible for any and all storage, re-consignment, and/or return shipping costs.
Any visible damages must be noted at the time of delivery on the Bill of Lading to be eligible for a claim.
Any concealed damage must be reported to Mei Kitchens within 30 days from the time of delivery to be eligible for a claim.
See below claims section for information on claims.
Missing Items/Incorrect Items
At the time of delivery the customer must check the number of pallets, crates, panels, and loose boxes physically received against those listed on the Bill of Lading. If any items are missing the customer must note so on the Bill of Lading in order to be eligible for a claim.
Within 48 hours from the time of delivery the customer must check the specific items on/in the pallets, crates, panels, and loose boxes against the packing list and notify Mei Kitchens of any missing or incorrect items in order to be eligible for a claim.
Within 30 days from the time of delivery the customer must open and check each individual box for missing or incorrect items from within the box and notify Mei Kitchens of any missing or incorrect items in order to be eligible for a claim.
Mei Kitchens products do carry a 5 year warranty for product quality. Please see our Warranty for further information.
It is the nature of wood products to have variations in the grain pattern and wood color. Surface finishes may be affected by exposure to sunlight and other elements and are part of the aging process. These material variations, expansion and contraction, and finish changes are not covered under warranty.
It is the goal of Mei Kitchens to achieve customer satisfaction with each and every sale. In the case that a claim is needed this will be handled in a timely manner according to our policies and procedures. All claims will be dependent upon approval.
All claims must be filed with our Customer Service Department. The time frames for claim resolution are dependent upon the nature of the claim. Mei Kitchens does not guarantee color match for replacement parts. Direct sunlight, aging, different batches of stain, paint, shipment, production, and other such factors can cause color variation.