MEI KITCHENS WARRANTY
Mei Kitchens and Ace Kitchen Direct, LLC hereby warrants to the original purchasing consumer that all cabinets are free from defects in materials and workmanship. This Warranty covers the original purchasing consumer with Proof of Purchase and runs for 5 years. This Warranty is expressly limited to repair or replacement of the defective products, and does not include labor for removal or replacement. Some replacement parts are subject to availability, and may differ from those originally supplied. Replacement parts do not carry a warranty.
Because of its inherent nature, wood will expand and contract in accordance with its environment. Temperature, humidity and other changeable conditions often affect wood movement; therefore a limited guarantee will apply. We guarantee all our products (except those otherwise specified) for five years from the date of shipment. Shipping charges are the responsibility of the customer. Guarantees do not apply when there has been improper storage, handling, use or finishing on the part of the Customer.
Any items claimed to be defective must be returned to us, prepaid, for our inspection. Cabinet Doors and Kitchen Cabinet Pannels 42” and over carry no guarantees against warpage. Any door or pannel which has warpage of less than 1/4” is not considered a defect. Cabinet glass or mullions doors carry no guarantee against warpage. This guarantee does not apply to costs incurred after the product leaves our facility.
Mei Kitchens and Ace Kitchen Direct, LLC does not cover expansion defects and/or joint separations (most notably with mitered doors) that occur as a result of high humidity/high moisture conditions or exposure to extremes in humidity or temperature. When a claim for warpage/joint separation is submitted, Mei Kitchens, at its option and after inspection, defer action 12 months to allow the doors to acclimate to the environment.
Mitered doors are susceptible to changes in disposition. Real wood is predisposed to react to its environment especially in the case of temperature or humidity changes. It is normal to experience some adjustment and these changes do not quality for replacement under warranty. Any changes in the wood that would be considered a defect, such as separation that causes cracking beyond the miter, will qualify for coverage under warranty.
It is the nature of wood products to have variations in the grain pattern and wood color. Surface finishes may be affected by exposure to sunlight and other elements and are part of the aging process. These material variations, expansion and contraction, and finish changes are not covered by this Warranty. We will not repair or replace any product if damage is caused by improper use or maintenance such as the use of abrasives or harsh cleaning agents on cabinet surfaces.
Meikitchens and Ace Kitchen Direct, LLC does not guarantee color match for replacement parts. Color variation is normal among wood and other products and can vary from product to product. Direct sunlight, aging, different batches of stain, paint, shipment and productions, and other such factors can cause color variation.
This Warranty does not cover damage to the cabinets from improper assembly or installation, negligence, abuse, normal wear and tear, unauthorized repair, alteration, modification, accidents, trauma, fire, water damage, or other catastrophe, or if a product is routinely subjected to extreme temperatures, or unusually humid or dry conditions. Costs related to damages incurred in transit, handling, installation, and all costs related to the transportation, removal or reinstallation of effective products are NOT assumed under this Warranty.
All liquidation sales products are final and cannot be returned for an exchange or refund. These products are from our manufacture closeout line. All cabinet doors on sale are brand new, but are sold as is. There is no guarantee on color match or product warranty. Items that are damaged during shipping will be replaced upon availability.
Mei Kitchens provides a 3 year warranty from the date of purchase for faucets to the original purchaser with proof of purchase. We recommend using a professional plumber for all installation and repair. For any part or finish that proves defective in material, a replacement for the defect will be provided.