FREQUENTLY ASKED QUESTIONS

1. WHY SHOULD I CHOOSE MEI KITCHENS?

Quality, Value and Service are the main reasons for choosing Mei Kitchens. Our high quality all-wood cabinets feature 3/4” plywood boxes, dovetail drawers and solid wood doors. There is NO particle board in a Mei Kitchen.

 

2. WHAT IS “FACTORY DIRECT” PRICING?

Mei Kitchens sells factory direct and are not sold through a dealer, we just sell kitchen cabinets online. We cut out the middleman’s profit and pass that savings on directly to our customers.

 

3. WHAT IS “REAL TIME” INVENTORY?

Real Time inventory means you'll never be surprised by out of stock items after you've placed your order.

 

4. HOW LONG HAS MEI KITCHENS BEEN IN BUSINESS?

Mei Kitchens (a division of Ace Kitchen Direct) is housed in a State of the art 50,000, sq. foot facility in Pompano Beach, Florida. We have been in business here since 2001 with over 4000 happy customers serviced.

 

5. WHY SHOULD I BUY “READY TO ASSEMBLE” CABINETS?

Ready to assemble cabinets take up much less space during transport, therefore keeping shipping costs to a minimum. Ready to assemble cabinets are great because they ship in flat boxes from our warehouse to you. Shipping costs are kept extremely low and damages are completely minimal. If you order pre-assembled cabinets online shipping costs can be very high and they are much more susceptible to damages. We have all kinds of instructions available for you; including video and print instructions. You may want to review one of our many videos, Dee from Dee's Construction shows you all of the steps needed to build your cabinet base. Our goal is to give you the very best Quality, Value and Service!

 

6. WHAT ARE FRAMELESS CABINETS?

There are 2 basic options available for cabinets, framed and frameless. At Mei Kitchens we offer only frameless cabinets. Frameless construction is where the door has no lip or “reveal” around it. Thicker side panels keep the cabinet rigid and stable without the use of a front frame. Frameless cabinets are ideal for many reasons. Since there are no rails or stiles to block the way, frameless cabinets provide more usable interior space, wider drawers and pull outs and offer easier access for oversized items and for cleaning.

 

7. HOW ARE THE CABINET INTERIORS FINISHED?

The cabinet interiors will come to you with a semi – gloss Natural Maple interior. All Face and Shelf edges have a corresponding finish to match the fronts of the cabinets.

 

8. Will I need to special order finished exterior panels for exposed sides?

All Mei Kitchen Cabinets come with semi-gloss Natural Maple finished sides. You may want to upgrade and add a finished panel for exposed sides for that truly professional look.

 

9. If I order glass panel doors, is the glass included?

The cabinet doors will be “prepped for glass” you will need to go to your local glass dealer with the door and have the glass cut and installed. This is due to the risk of breakage factor in shipping.

 

10. HOW CAN I SEE AN ACTUAL SAMPLE DOOR AND COLOR OF MY CABINET CHOICE?

At Mei Kitchens we understand your concerns of the appearance and color of your cabinet choice. We offer an actual sample door in the color of your choice. The nominal fee for this is credited to you with the purchase of your kitchen including the shipping charge!

 

11. HOW DO I KNOW MY PURCHASE IS SAFE ?

Our secure website provides the highest level of online assurance for our customers. Our Privacy Policy fully explains how we guard your personal information.

 

12. WILL MY ORDER BE SHIPPED IN FULL? WHAT IF SOMETHING IS OUT OF STOCK?

Here at Mei Kitchens we are proud of our “Real -Time” Inventory. So when your kitchen is ordered we can tell you if it is in stock ready to ship. Occasionally due to high demand, an item may be temporarily out of stock. Our Real-Time Inventory will inform you if an item in your shopping cart is out of stock and provide an estimated availability date. You'll have this information before placing your order!

 

13. How will my cabinets be shipped?

Your order will be shipped via the most efficient national carrier. All orders generally ships within 15 business days after purchase. It takes additional 2-6 days to arrive depending on the shipping destination.

 

14 How do I buy cabinets without in-home measurements?

Our easy to use design tools guide you through each required measurement. Although measurements are very easy to take, accurate measurements are critical to the design process. We strongly recommend that you double-check all measurements before submitting them. If you have problems or questions, one of our professional designers will be happy to help you. Once your accurate measurements are submitted, your designer will work closely with you to ensure a design that best meets your needs and budget.

 

15. Where can I find a remodeling contractor to assemble and install my cabinets?

Check out the contractors registered in our Find A Contractor area. Remodeling contractors enter their business profile and clients rate the quality of their work. This network is growing continuously and is a great resource for finding consumer-rated contractors.

 

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